Our Policies

RULES AND REGULATIONS
(Complaints Procedures)

1. Validity of Documentation

Enrolment is conditional on the validity of documentation supplied by applicants at time of application/enrolment. If at any time before or after enrolment, documentation is found to be invalid, enrolment will be cancelled, and the student will forfeit any right to a refund.

2. Attendance

2.1 Attendance Requirements

Students are required to attend ALL programmed tuition hours. Failure to meet attendance requirements may result in expulsion from the School and cancellation of student visa.

2.2 Punctuality

Students are required to arrive for class on time. Regular lateness may be treated as absence.

2.2 Excuse of Absence

Absence from class may be excused for the following:

Absence for medical reasons will only be excused with adequate proof such as a doctor’s medical certificate. Absence for other reasons will only be accepted at the discretion of the Head of School.

3. New Zealand Law

The student must abide by the laws of New Zealand. If the student gets involved in any criminal activity, enrolment at the School will be immediately terminated, and the New Zealand Immigration Service will be requested immediately to cancel the Student Visa if applicable.

4. Plagiarism/Academic Dishonesty

Plagiarism in academic work is a serious offence, and may result in expulsion or legal action. WISEL recognises that in many cases plagiarism is difficult to define or understand, and undertakes to educate all students on this issue before placing them in a situation where plagiarism may become problematic. Students must undertake to avoid academic plagiarism and all other forms of academic cheating or dishonesty.

5. Drug and Alcohol Use

5.1 Possession of drugs

Possession of drugs is not permitted at The School.

5.2 Intoxication

If a student attends class under the influence of alcohol or drugs, tuition will be immediately suspended, and the student may be expelled, in which case the New Zealand Immigration Service will be requested to cancel the student’s visa if applicable.

6. Code of Conduct

WISEL expects high standards of professionalism and behaviour from both staff and students. Respect for each other, and for other members of The School’s community, such as neighbours, is very important. All appointed staff and enrolling students must agree to the following regulations regarding conduct in and around the School:

6.1 Smoking

WISEL has a No Smoking policy indoors. Furthermore students and staff must respect the space around The School by smoking in designated areas, or away from the School’s immediate surroundings. Staff and Students who smoke must also undertake to dispose of cigarette butts in a responsible manner. Where necessary, WISEL will provide facilities for the disposal of cigarette butts.

6.2 Noise

WISEL undertakes to respect the requirements of its neighbours for peace and quiet. Students and staff must act responsibly when talking or congregating in and around the School. Similarly, The School undertakes to act responsibly during tuition, so as not to disrupt the activities of its immediate neighbours.

6.3 Use of Computers

Students must comply with specific policies developed from time to time in relation to use of the School’s computer suite, including access to the Internet. Such policies will be published in the Student Information Pack and displayed in the student computing suite.

7. Insurance

As part of the enrolment process, each student is required by law to purchase medical and travel insurance. This must provide cover from the time the student leaves their home country until the end of their studies in New Zealand. WISEL will keep a record of each student’s policy and the type of cover provided.

The Code is very specific about what students should be covered for while they are in New Zealand. The Code guidelines set out the cover that is considered appropriate for an international student.

Insurance may be purchased directly, or via the School at time of enrolment. WISEL is able to provide Student Insurance through our insurer, Uni-Care Student Insurance.

Please note that if you have purchased your own insurance you must provide a certificate of cover at the time of enrolment.

Most insurance policies purchased outside New Zealand do not meet the Code’s expected levels of cover.  If you purchase an insurance policy that does not meet the Code standards, you will be required to purchase another appropriate insurance policy before you can enrol.

8. Amendments

The Student acknowledges that WISEL may, from time to time, amend or add to these rules in the interest of The School and the Student, and the student is bound by such amendments, once appropriate notification has been made.

9. Non-Compliance Procedure

Non-Compliance with the Rules and Regulations and other conditions as contained in the Provision of Tuition Contract by the student will result in the following:

1. The Student will receive a verbal warning from Head of School, outlining the terms and conditions of the contract that have not been complied with.

2. If there is no immediate satisfactory improvement, the student will receive a written warning.

3. If there is still no immediate improvement, the student’s enrolment will be terminated, and the New Zealand Immigration Service will be contacted to revoke the student’s visa, if applicable.

4. In the event of serious misconduct, The School reserves the right to immediately terminate a student’s enrolment.

10. WITHDRAWAL AND REFUND POLICIES AND PROCEDURES

10.1 Cancellations and Refunds

10.1 Cancellations

Cancellation by The School is when a course is withdrawn from offer before or after tuition begins.

1. Cancellation by the School after the enrolment of a student, but before tuition begins will result in a full refund of tuition fees and all associated fees including enrolment fees and accommodation placement fees.

2. Cancellation by the School during a course will result in a partial refund of tuition fees and all course-related costs (excluding the purchase of text books), proportional to the length of the course completed.

10.2 Withdrawals

Withdrawal from a programme is when a student withdraws before or after commencing studies.

For courses less than 5 weeks:

1. Withdrawal by a student at any time up until the end of the second day of the course will result in a refund of 50% of total course-related fees paid.

2. Withdrawal from a course after the end of the second day of the course will not result in any refund. However withdrawal on compassionate grounds may result in a partial refund at the discretion of School Director. Compassionate grounds include major illness or accident, bereavement, or other major trauma. In such a case the maximum refund will be 75% of tuition fees. Enrolment fees will not be refunded.

For courses between 5 and 12 weeks:

1. Withdrawal by a student at any time up until the end of the fifth day of the course will result in a refund of 75% of total course-related fees paid.

2. Withdrawal from a course after the end of the fifth day will not result in any refund, however withdrawal on compassionate grounds may result in a partial refund at the discretion of the School Director. Compassionate grounds include major illness or accident, bereavement, or other major trauma. In such a case the maximum refund will be 75% of tuition fees. Enrolment fees will not be refunded.

For courses of 3 months and greater:

1. Withdrawal by a student at any time up until the end of the eighth day of the course will result in a full refund of tuition fees, minus a reasonable administration fee (not more than 10% of course related fees paid or $500, whichever is the lesser).

2. Withdrawal from a course after the end of the eighth day of the course will not result in any refund, however withdrawal on compassionate grounds may result in a partial refund at the discretion of the School Director. Compassionate grounds include major illness or accident, bereavement, or other major trauma. In such a case the maximum refund will be 75% of tuition fees. Enrolment fees will not be refunded.

10.3 Expulsions

In the case of a student’s expulsion from WISEL, there will be no refund of fees.

10.4 Accommodation Fees, Accommodation Management Fees

Homestay fees, and other types of pre-paid accommodation fees are fully refundable provided 2 weeks notice is given to the accommodation provider, or 2 weeks of fees are forfeited. Accommodation Placement and Accommodation Management fees are non-refundable. However in the case of a student withdrawing within the permitted timeframe after the course commences, this amount is included in calculating the administration fee retained.

10.5 Withdrawal and Refund Procedures

In order to claim a refund, an Application for Refund of Tuition Fees must be made in writing to the School. If the application is received after the eighth day of the course, the application must include the reason for withdrawal or cancellation. The application must be submitted to the Head of School.

The School will consider the following factors when awarding a refund: